So I just bought this laptop. First week of having it I haven't really had any issues. Today what started happening is whenever I plug in the power to the laptop, or try booting the laptop with power plugged in, I just have a black screen. The keyboard is still lit up, there's still a windows hello sound, and I still see the bios image when booting up. I assume that the system is having an issue switching to and/or using the dGPU, but uses the iGPU with no issues. Any help is appreciated, thank you.
Edit: for anyone else having this issue, I found a temporary fix (temporary as in hopefully the real issue is solved down the line by Asus/Nvidia). The issue was with the graphics driver from Nvidia. I reverted back from (driver version 531.41) to an older driver provided on the Asus website which I will link below. It'll be under - Driver & Tools > Graphics > Nvidia Graphic Driver Version V31.0.15.2866 -
Just run the .exe that downloads, don't worry about uninstalling the old driver, the executable will do it. And don't worry if the load bar gets stuck, especially under "extracting". It will take a while, maybe 10 minutes. Just let it do its thing.
https://rog.asus.com/laptops/rog-strix/rog-strix-scar-16-2023-series/helpdesk_download/
BUT IF ANYONE FINDS A SOLUTION BETTER THAN REVERTING TO AL OLD DRIVER, please let me know.
