G513QE CRASHING WHILE NO GAMES RUNNING

[serseri]

I have G513QE ROG Gaming Notebook

It have

NVIDIA RTX 3050TI

RYZEN 7 5800H

16GB RAM

1TB SSD

When I running games there is no problem. When i don't playing game my computer crashing randomly and windows event viewer > Windows > System says is DisturbedCOM 10061.

I fixed this. So this is what can you do:

Safe fix:

Linux Mint with PRIME-DEMAND

Dangerous fix:

Downgrade the bios into 316th version. It fixed all my problems.

[Anbby_ROG]

Hi @serseri ,

I'm glad to hear that your issue has been resolved. Please continue to monitor the situation. Regarding the DisturbedCOM 10061 error code in Windows Event Viewer, it usually indicates a network-related problem that might be related to connection attempts failing. It is recommended to update your network drivers to the latest version provided on the ASUS official website, and use MyASUS to check the hardware status. If you need further assistance, please let us know. Thank you.

[serseri]

When i get "l1vhlwf hizmeti şu hata nedeniyle başlatılamadı:
Hiper yönetici özelliği kullanıcı tarafından kullanılamıyor." pc is compleatly freezing 😞 . Im updated all drivers except BIOS. And i still get disturbedcom 10016 error. And sometimes pc freezing while loading windows (while showing Asus ROG logo and loading icon)

[serseri]

4.58.44 pm crashing time but there is no errors in event viewer at 4.58.44pm before it a lot of disturbedcom 10016 errors...

[Anbby_ROG]

I’m sorry to hear that the issue persists. We’ve noticed that you are currently using a Linux system, and since the G513QE does not come with Linux pre-installed, there may be compatibility issues with the drivers. Could you please try testing the system with a Microsoft Windows operating system to see if the problem still occurs? Thank you.

[serseri]

No I'm using windows 11 pro right now. With 316 bios.

[Anbby_ROG]

Please try reinstalling the system and updating the drivers to the latest version through MyASUS to see if the issue improves. This will help determine if it is a hardware problem. Thank you.