10-27-2025 04:55 PM - edited 10-27-2025 04:56 PM
Hey guys! I am here to possibly pinpoint a solution to my problem with my laptop. It is not booting up. Here are the details:
When i power it on, the keyboard lights up, but the display doesnt show anything, and no HDMI output as well, then after around 30-60 seconds of it being powered on, it shuts down. In attempts to fix it, i removed the SSD, and without it, it booted up without shutting down, also requiring a short power button press to turn it off. I also tried a different SSD and it did the same thing. Reseating RAM does not help either. Then i inserted a bootable media in the laptop, and it seems to be booting (the usb was heating up and it required a long power button press to shut off), but the internal and external screens still do not show anything. Please help me troubleshoot.
10-27-2025 11:02 PM
@rz
Based on the situation you described, we recommend trying the troubleshooting steps provided in the following FAQ.
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
Sorry for any inconvenience it may be caused.
10-28-2025 07:13 AM
Hi! I checked the FAQ, but it doesn’t seem to cover the issue I’m having, looks like my device’s problem is bit different.
10-31-2025 12:14 AM
@rz
If your laptop still cannot power on, we recommend bringing it to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.