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G164 laptop freezing and battery light flashing orange

mateo61
Level 8

My laptop and several of my friends freezes randomly while browsing the web or playing games or in rest mode. And the battery light flashes orange. We have no way but to turn off from the physical button. Does anyone have a solution for this issue? All drivers - BIOS and Windows 11 have been updated to the latest version.

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3 REPLIES 3

C-V-N
Level 12

Have you tried using MyAsus app to test your system and is your laptop under warranty cause if it is I would suggest you send it in before it gets worst.

C-V-N
Level 12

Anbby_ROG
Customer Service Agent

Hi @mateo61 ,

Could you please help me to confirm the full model name of the laptop you are using?
May I ask if you have it connected to the power source? Since the battery indicator is flashing orange, it indicates that the battery level is below 10%. I recommend connecting it to the power source to see if there is any improvement. Thank you.