©ASUSTEK COMPUTER INC. ALL RIGHTS RESERVED.

Ivangin · ‎05-15-2024

During use, the laptop freezes and the battery indicator flashes orange. The charger is still connected. Only a hard reset will help. After switching on, the battery is at 100%. It happens randomly and quite often. All updates are the latest and so is the bios.

What is the problem and how to solve it? Well thank you.

Anbby_ROG · ‎05-15-2024

Hi @Ivangin ,

Have you used MyASUS to further diagnose if the hardware is functioning properly?
Based on your description, it may be related to a hardware issue. We recommend bringing the charger and laptop to the local service center for further diagnosis. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

View solution in original post

Anbby_ROG · ‎05-15-2024

Hi @Ivangin ,

Have you used MyASUS to further diagnose if the hardware is functioning properly?
Based on your description, it may be related to a hardware issue. We recommend bringing the charger and laptop to the local service center for further diagnosis. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Ivangin · ‎05-16-2024

I did general diagnostics and only the battery and everything is fine.
I read that several people have this problem with asus (older posts), but I couldn't find a solution anywhere.

This is how he does it like here: https://www.youtube.com/watch?v=tqI8A9oewoI&t=5s

G16 battery indicator flashing orange and system freezing