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G16 battery indicator flashing orange and system freezing

Ivangin
Level 7

During use, the laptop freezes and the battery indicator flashes orange. The charger is still connected. Only a hard reset will help. After switching on, the battery is at 100%. It happens randomly and quite often. All updates are the latest and so is the bios.

What is the problem and how to solve it? Well thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @Ivangin ,

Have you used MyASUS to further diagnose if the hardware is functioning properly? 
Based on your description, it may be related to a hardware issue. We recommend bringing the charger and laptop to the local service center for further diagnosis. Thank you.

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @Ivangin ,

Have you used MyASUS to further diagnose if the hardware is functioning properly? 
Based on your description, it may be related to a hardware issue. We recommend bringing the charger and laptop to the local service center for further diagnosis. Thank you.

Ivangin
Level 7

I did general diagnostics and only the battery and everything is fine.
I read that several people have this problem with asus (older posts), but I couldn't find a solution anywhere.

This is how he does it like here: https://www.youtube.com/watch?v=tqI8A9oewoI&t=5s