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G15 Laptop not charging

bokodlo1
Level 7

My asus rog g15 g513 was charging normal when suddenly the battery made some kind of sound and then suddenly it stopped working I tried getting a new charger same issue its out of warranty so is the issue in the laptop itself and needs a battery replacement

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1 REPLY 1

Anbby_ROG
Customer Service Agent

As it is difficult to determine the exact issue through description alone, please note that even after the warranty period has expired, the product can still be diagnosed and repaired for a service fee.

We still recommend bringing your device to a local service center for further hardware diagnostics to identify the issue. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂