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G15 Laptop not charging

bokodlo1
Level 7

My asus rog g15 g513 was charging normal when suddenly the battery made some kind of sound and then suddenly it stopped working I tried getting a new charger same issue its out of warranty so is the issue in the laptop itself and needs a battery replacement

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1 REPLY 1

Anbby_ROG
Customer Service Agent

As it is difficult to determine the exact issue through description alone, please note that even after the warranty period has expired, the product can still be diagnosed and repaired for a service fee.

We still recommend bringing your device to a local service center for further hardware diagnostics to identify the issue. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂