10-20-2024 01:40 PM
My g14 stopped working suddenly no lights no response to anything, I’ve tried the power reset aswell as unplugging the battery. Any ideas on what might be broken/how to fix it?
10-21-2024 07:13 PM
If you have already tried removing all external devices and power while the laptop is off, and performed an EC reset by holding down the power button for 40 seconds but still cannot turn it on, we recommend taking your laptop to the local service center for further hardware diagnostics to check the issue. Thank you!