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G14 zephyrs

Jackc
Level 7

My g14 stopped working suddenly no lights no response to anything, I’ve tried the power reset aswell as unplugging the battery. Any ideas on what might be broken/how to fix it?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

If you have already tried removing all external devices and power while the laptop is off, and performed an EC reset by holding down the power button for 40 seconds but still cannot turn it on, we recommend taking your laptop to the local service center for further hardware diagnostics to check the issue. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂