01-28-2026 03:10 PM - edited 01-28-2026 03:18 PM
Hello,
Currently have Asus G14 GA401IV https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-series/spec/
Followed fan replacement tutorials as carefully as I could but probably did a poor job. The pasting itself should be fine but I may have nuked the motherboard when clumsily disassembling and reassembling the various components. IIRC it was arctic MX-4 which I'll check when I get home.
I want to 100% confirm that the motherboard is indeed KIA and try everything I can before bringing it to a shop. Warranty is loooong expired. Thanks for reading.
EDIT: also worth mentioning that there were no sparks or burning smells or any visible damage during install, with the exception of the cooling figure eight thingy which ended up slightly bent (1-2 degrees) on the left side housing the fan.
01-28-2026 09:39 PM
@AsusSusUse
Based on the issue you described, our initial assessment is that it may involve an abnormality with the motherboard or related hardware. We recommend sending the device to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.