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Full Shutdown Crashes While Gaming

SuperSamRSA
Level 7

Description:
I am experiencing complete shutdown crashes while gaming. The laptop runs normally during regular use, but within a few seconds of launching any game, the system shuts down instantly—powering off completely, including all lights.

Device Details:

  • Model: ASUS ROG STRIX 19
  • Operating System: Windows 11 Pro 64-bit (Version 10.0.26100)
  • Firmware: G834JZ.331 (Release Date: 2024-11-11)
  • Processor: 13th Gen Intel Core i9-13980HX
  • Graphics Cards:
    1. NVIDIA GeForce RTX 4080 Laptop GPU (Driver Version: 566.36)
    2. Intel® UHD Graphics (Driver Version: 31.0.101.4502)
  • Memory: 64GB RAM
  • Storage: 2 x 2000GB Corsair MP600 GS SSDs
  • Purchase Date: 26-05-2023

Troubleshooting Steps Taken:

  • Confirmed all software, Windows updates, BIOS, ASUS utilities, and drivers (NVIDIA and Intel) are up to date.
  • Monitored CPU and GPU temperatures during gameplay:
    • CPU: Below 70°C
    • GPU: Around 50°C
  • Ensured proper ventilation with cold air directly on the laptop—heating does not seem to be the issue.

Suspected Cause:
The issue appears to be either power-related or GPU-related, but I am unsure.

Assistance Needed:

  • Could you help identify potential causes for these shutdowns?
  • Are there diagnostic tools or steps to determine whether the problem is hardware (e.g., power supply or GPU) or software-related?

Your guidance would be greatly appreciated.

Thank you.

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Thank you for your detailed explanation. To ensure that this is not a driver compatibility issue, could you please confirm if you have tested with the ASUS-validated NVIDIA graphics driver V32.0.15.6607 and intel graphics driver V31.0.101.4502?

If the issue persists, please when the shutdown occurs use AsLogDumpTool to capture system information.

 

For further analysis, kindly provide the following details via private message:

 

  • Serial Number:
  • BIOS Version:
  • Windows Build Version (Settings -> System -> About):
  • Game Name where the issue occurs: 
  • GPU and Fan Mode Settings (in Armoury Crate/ G-Helper):
  • Are there any external monitors or other devices connected?
  • Thank you for your cooperation!
Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Hi

Thank you for responding. Really appreciate any help.

Confirming that the NVIDIA Graphics cards is on version 32.0.15.6607 and the Intel Graphics Driver is on 31.0.101.4502

SuperSamRSA_0-1734587098519.png

 

SuperSamRSA_1-1734587098520.png

 




Ran the game and it crashed few seconds in.  Same issue
Sending the other data privately

Does the game crash or do you have to hold down the Power Button to fully reset the PC?

Hi

The entire laptop powers down instantly.  No warning.  It just dies instantly.  Dont have to press anything. 

SuperSamRSA
Level 7

Replied on email