12-17-2024 12:41 AM
Description:
I am experiencing complete shutdown crashes while gaming. The laptop runs normally during regular use, but within a few seconds of launching any game, the system shuts down instantly—powering off completely, including all lights.
Device Details:
Troubleshooting Steps Taken:
Suspected Cause:
The issue appears to be either power-related or GPU-related, but I am unsure.
Assistance Needed:
Your guidance would be greatly appreciated.
Thank you.
12-17-2024 10:09 PM
Thank you for your detailed explanation. To ensure that this is not a driver compatibility issue, could you please confirm if you have tested with the ASUS-validated NVIDIA graphics driver V32.0.15.6607 and intel graphics driver V31.0.101.4502?
If the issue persists, please when the shutdown occurs use AsLogDumpTool to capture system information.
For further analysis, kindly provide the following details via private message:
12-18-2024 09:45 PM
Hi
Thank you for responding. Really appreciate any help.
Confirming that the NVIDIA Graphics cards is on version 32.0.15.6607 and the Intel Graphics Driver is on 31.0.101.4502
Ran the game and it crashed few seconds in. Same issue
Sending the other data privately
12-24-2024 12:31 AM
Does the game crash or do you have to hold down the Power Button to fully reset the PC?
01-06-2025 02:14 AM
Hi
The entire laptop powers down instantly. No warning. It just dies instantly. Dont have to press anything.
12-18-2024 11:03 AM
Replied on email