Frequent Crashes on ASUS G16 (2023)

[GDL]

Hello everyone,

I'm encountering regular crashes with my ASUS G16 (2023) laptop, and I’m hoping someone can help me diagnose and resolve the issue. Here’s what’s been happening:

Problem Description:

• My laptop crashes about 1 to 2 times every 2 hours of use. This happens during gaming, browsing the web, or working on documents.
• There are no specific error messages—just sudden freezes or reboots.
• The crashes occur more often when the system is under load, like during gaming or multitasking, but it can happen during lighter tasks as well.

System Specifications:

• Model: ASUS ROG Strix G16 (G614JV)
• CPU: Intel Core i7-13650HX
• GPU: NVIDIA GeForce RTX 4060
• RAM: 16GB DDR5
• Storage: 1TB NVMe SSD
• Operating System: Windows 11 Home

3. Steps Taken So Far:

• I’ve updated all drivers, including the GPU, chipset, and BIOS, to the latest versions.
• I’ve run system diagnostics with no errors reported.
• I’ve monitored temperatures, and they seem within normal ranges, even under load.
• I’ve checked for malware and performed a clean boot to rule out software conflicts.
• I’ve also reinstalled Windows, but the issue persists.

Contact with ASUS Support:

• I reached out to ASUS support about this issue. Unfortunately, they only suggested that I fill out a return form for the laptop without providing any information on whether these problems are known or giving me guidance on how to identify the issue.
• I’ve completed the return form, but I’m still looking for potential solutions or advice in the meantime.

Has anyone experienced similar issues with their G16 or a similar setup? Any advice or suggestions on what to try next would be greatly appreciated!

Thanks in advance for your help!

[EyePatch]

Hi @GDL , I have Asus Rog Strix G17 (2023) with RTX 4060 and Ryzen 7845 HX CPU... I bought my laptop 3 months ago and had been facing same issue.

Recently I pounced upon 2 French threads whose solution seems to have resolved it for me.

Try this solution I pounced upon recently and seems to be working.

Kindly reply in my thread as well about whether it works or not, Thanks.

https://rog-forum.asus.com/t5/gaming-notebooks/solved-random-freezes-and-reboots-asus-rog-strix-g17-...

[Yury_X16]

 

Hi GDL,

I’ve had a similar experience with ASUS support and on this forum regarding my Flow X16 2022. I've come across several discussions on Reddit where others are facing the same issues, particularly crashes, but ASUS hasn't provided any concrete information. Even after a repair and motherboard replacement, I’m still encountering problems with the NVIDIA card and the SSD slot.

[EyePatch]

The problems you're encountering... can you brief about it? (i.e. NVIDIA card & SSD Slot).

Are these same issue as this Posted Forum (or related) OR is it altogether something  else?

[Yury_X16]

EyePatch, from technical prospective, I have no idea as there is no specific information on the crash reason provided. I believe GDL asks to help investigate these issues. I would suggest GDL to check event viewer in Windows: https://www.isunshare.com/windows-10/6-ways-to-open-event-viewer-in-windows-10.html

My point was about communications with ASUS support, in particular, support not providing information on ' whether these problems are known'. I've also had email conversation with support regarding the password issue after a BIOS update, and the support haven't provided any useful guidance. I have solved the issue using the suggestion on Reddit. However, they are quite polite and helped me with a link to RMA.

Here are my topics for your reference:
June 2024 repair: https://rog-forum.asus.com/t5/gaming-notebooks/rog-flow-x16-ssd-pci-issues-and-bsod/m-p/979157#M4672

Sep 2024: https://rog-forum.asus.com/t5/gaming-notebooks/rog-flow-x16-2022-touchscreen-and-random-shutdowns/m-...

[EyePatch]

I see.

I replied to @GDL as his problem seems approximately same as mine. 

And my problem didn't give any appropriate error messages ( including via Event Viewer ) Nor any logical sense ( except faulty Motherboard Assumption ).

I was lucky to find 2 threads ( the French ones, which I google Translated to read ), each of which separately suggested the same solution. ( i.e. Turn Off "Maximum Power Saving" Link State Power Management, PCI Express, Advanced Settings, Windows Power Plan. 

For which I did following:

And my issue resolved. ( @GDL , if this works OR not works, kindly reply to my thread about it as well to get it noticed by ASUS_Support & Others ).
Link to my Thread: 
https://rog-forum.asus.com/t5/gaming-notebooks/solved-random-freezes-and-reboots-asus-rog-strix-g17-...

___

Rest I'm trying to ask ASUS Support to verify this solution ( whether it's hardware fault or this can be fixed for other models through some update they may do in the future )

[Anbby_ROG]

Hi @GDL ,

I'm not sure if you've tried using the ASUS-verified NVIDIA graphics driver version V31.0.15.4624 and Intel graphics driver version V31.0.101.4502 to see if there is any improvement.

Regarding the frequent crashes, I'd like to further confirm with you: when the freeze occurs, do the keyboard/mouse/touchpad still function?

Additionally, I'd like to confirm if you are using a hub or any other external devices. Thank you.