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FPS Drop and Overheating on ASUS ROG FLOW Z 13 ACRNM

war1st
Level 7

Hello,

I am experiencing an issue with my ASUS ROG FLOW Z 13 ACRNM gaming laptop and could really use your help as I need to decide whether to return the item or not.

After playing for about 20 to 30 minutes, I've noticed a significant FPS drop rom 80 FPS to 40-50FPS and 1 % to 4=20 FPS accompanied by stutters and freezes in the game. Furthermore, I've observed that some CPU cores reach temperatures of about 97 degrees Celsius, which seems to me abnormally high.

Has anyone encountered a similar issue? Can you please provide any insights, solutions, or suggestions on how to address this problem? Your prompt assistance would be greatly appreciated as I need to make a decision about the laptop soon.

P.S. Drivers and BIOS are up-to-date.

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @war1st ,

There are many possible factors that can cause FPS drop, freezes, and overheating during gaming.
We suggest you refer to the instructions in the following link and try to adjust the system settings to see if it can improve the situation.
https://www.asus.com/support/FAQ/1046445

As you mentioned that you are still within the return period, if you need immediate phone service, you can refer to the following link to contact our local customer service center for assistance. Thank you
https://www.asus.com/support/CallUs#*

 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @war1st ,

There are many possible factors that can cause FPS drop, freezes, and overheating during gaming.
We suggest you refer to the instructions in the following link and try to adjust the system settings to see if it can improve the situation.
https://www.asus.com/support/FAQ/1046445

As you mentioned that you are still within the return period, if you need immediate phone service, you can refer to the following link to contact our local customer service center for assistance. Thank you
https://www.asus.com/support/CallUs#*