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Flow Z13 GZ301ZC Auto rotate not working

sethiol
Level 7

As the title says. I have gone through most of the websites describing how to fix but nothing. The biggest issue is in Device Manager, there is no Sensor. Not sure why this disappeared. I even tried View hidden items, nothing. I have tried complete reinstall of Windows 11. Nothing. 

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7 REPLIES 7

sethiol
Level 7

In MyAsus System Updates, there is the ROG Sensor Hub Firmware update, but it errors out every time I try to run it.

sethiol
Level 7

Screenshot 2024-02-19 232958.pngScreenshot 2024-02-19 233100.png

Anbby_ROG
Customer Service Agent

Hi @sethiol ,
Have you updated your BIOS to the latest version 318?
Which version of FW are you unable to update? Please try downloading and updating the ROG Sensor Hub Firmware Update Tool version V1.0.3A. During the update, please keep your computer connected to an external power source and do not shut down the system until the update is complete. Thank you.

Am currently at UEFI version 318 and the ROG Sensor v1.0.3A is the ONLY version available to this platform. Still unable to update it.

Anbby_ROG
Customer Service Agent

Hi @sethiol ,

Thank you for your feedback. Based on the information you provided, this issue may require further investigation and confirmation by a local service center. We apologize for any inconvenience caused.

There is no "local" service center near me. The closest locations are 4+ hours away. Surely there is a better way.

Anbby_ROG
Customer Service Agent

Hi @sethiol ,

You can also apply for online RMA through the official website (link provided is an example for the United States). 
If this service is not available in your area, please contact the customer service center for assistance in applying for RMA. The above information is provided for your reference.