02-19-2024 08:19 PM
As the title says. I have gone through most of the websites describing how to fix but nothing. The biggest issue is in Device Manager, there is no Sensor. Not sure why this disappeared. I even tried View hidden items, nothing. I have tried complete reinstall of Windows 11. Nothing.
02-20-2024 04:59 PM
Hi @sethiol ,
Have you updated your BIOS to the latest version 318?
Which version of FW are you unable to update? Please try downloading and updating the ROG Sensor Hub Firmware Update Tool version V1.0.3A. During the update, please keep your computer connected to an external power source and do not shut down the system until the update is complete. Thank you.
02-21-2024 03:10 AM
Am currently at UEFI version 318 and the ROG Sensor v1.0.3A is the ONLY version available to this platform. Still unable to update it.
02-21-2024 07:24 PM
Hi @sethiol ,
Thank you for your feedback. Based on the information you provided, this issue may require further investigation and confirmation by a local service center. We apologize for any inconvenience caused.
02-22-2024 04:06 PM
There is no "local" service center near me. The closest locations are 4+ hours away. Surely there is a better way.
02-23-2024 12:01 AM
Hi @sethiol ,
You can also apply for online RMA through the official website (link provided is an example for the United States).
If this service is not available in your area, please contact the customer service center for assistance in applying for RMA. The above information is provided for your reference.