Experiencing Bluetooth Issues on my TUF F15 FX506HF (Mediatek MT7921)

[Goutham_A_Nair]

1 Week ago, I have facing Bluetooth Issues which is not displaying the Bluetooth icon on control panel in taskbar and in Device manager, something showing in yellow exclamation mark in "Universal Serial Bus Controller" side

"Unknown USB Device (Device Descriptor Request Failed)"

I will attach Some Images below

Bluetooth Toogle On/Off is not displaying in the panel

Below of USB controller showing error

I tried emergency shutdown with only power button and unplugged the charger for some time... It worked for 3 days. Today It's not working on that method.

The Wifi card is Mediatek MT7921.

How can I fix this issue or is this software issue?

[Anbby_ROG]

Please try removing and reinstalling the MediaTek Wireless Network driver version V3.0.1.1334 and the MediaTek Bluetooth driver version V1.3.17.165. Additionally, with the laptop powered off, please disconnect all external devices and the power adapter. Then, press and hold the power button for 40 seconds to perform an EC reset. After that, reconnect the power and try turning it on to see if the issue has improved. Thank you.

[Goutham_A_Nair]

After 2 days from above problem.... Today the problem triggered again. After that, I shutdown the system for 30mins and booted to windows, now its working fine and bluetooth toggle button apperared in control dock. And I tried connected my wireless headphone, after sometimes headphone disconnects and reconnects after 15secs.


Only tried troubleshooting is Installed latest drivers of mediatek wireless wifi and bluetooth two days ago and I doing emergency shutdown by press and holding power button for 10 secs

[Anbby_ROG]

Thank you for your reply. If the problem persists, we recommend that you send your laptop to a local service center for further testing to clarify the issue.