When playing games, after anywhere from a few minutes to an hour, my screen turns to black but I am still able to hear the sound in the background and my mouse cursor remains on the screen. When checking the event viewer, I can see that there is one instance of event id 14 and several instances of event id 0. This can happen on high demand games such as Baldur's Gate 3 but as well as low demand games like Valheim for example. I am unsure what is causing the issue at this point and desperately need help. The only game I have yet to to experience this issue with is Roblox lmao. I am using a Zephyrus G16 2023. Specs are RTX 4060, 16gb ram, Processor 13th Gen Intel(R) Core(TM) i7-13620H.
For example it says something like this:
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
Restarting TDR occurred on GPUID:100
I have tried several things to try and fix it including:
- Using DDU to uninstall graphics drivers and then reinstalling latest update of drivers
- Installing older version of graphics drivers
- Enabling debug mode in nvidia control panel
- Using MSI afterburner to underclock GPU
- Verifying game files on Steam
- Using Command Prompt to check for/repair missing or corrupted files
- Plugging my laptop directly into the wall rather than surge protector
