Driver issue report

[Chengo927]

#ROG Zephyrus G16 (2024) GU605

#GU605MY-QR11

Situation: When the screen is displayed in a large white area, the screen is turned off. During that situation the devices are still running and I need to press the Power button to reactivate the screen.

System information:

• Processor: Intel Ultra 9 185H
• GPU:
  
  • Intel Arc Graphics, Driver version: 32.0.101.6314
  • RTX 4090 Laptop, Driver version: 32.0.15.7283

What I have done:

1. Use MyAsus in WinRe to reset laptop,
2. Try different verison of graphic drivers
   1. Intel Graphic driver: 32.0.101.6734,6651,6647,6559,6458,6449,6325
   2. GeForce Game Ready Driver: 572.83,70,60, 560.94
3. Turn off "Panel Self Refresh"
4. Perform CMOS clear (EC reset) 
5. Reset the display settings
6. Restore BIOS settings
7. Update BIOS, Windows packages, and drivers 
   

[Anbby_ROG]

Thank you for the detailed information.
May I ask if you have tried using DDU to uninstall the graphics drivers and then tested with the ASUS-validated NVIDIA graphics driver, version V32.0.15.6607, to see if the issue improves?

If the issue still persists, could you please record a video showing the problem and provide the following additional information so we can further investigate? Thank you.

• BIOS version:
• GPU and Fan Mode settings in Armoury Crate:
• Are there any external monitors or other devices connected?
• Any upgrades or changes to SSD/RAM?