Please try shutting down the device, removing all external devices and the power source, then press and hold the power button for 40 seconds to perform an EC reset. After that, test again to see if the issue persists.
If the problem still exists, could you record a video to help us further investigate the issue? Thank you!
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
