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different crackling sounds ROG Strix G713PI

Treada
Level 7

G713PI, purchased 13 декабря 2023 г.

AMD Ryzen 9 7845HX, NVIDIA GeForce RTX 4070, 17,3", WQHD (2560 x 1440) 16:9, 16 ГБ DDR5-4800 SO-DIMM x 2, 1 ТБ M.2 NVMe PCIe 4.0 SSD, 

Windows 11 Pro (10.0.22631, 22631), BIOS G713PI.329, 22.01.2024

At the moment of loading, a strange cracking sound is heard.
The sound appears when using applications and games, but at a certain point during loading it disappears and the coolers turn on.
These are definitely not coolers, as in the video you can hear them turning on after the crackling noise disappears.

you can hear it very well here:

https://youtube.com/shorts/1KnqH0i727A?si=YeVtmQ4TU9n4YsnZ

moment the crackling stops and the coolers turn on:

https://youtube.com/shorts/84CAytpesy8

example of a cracking sound:

https://youtu.be/gIqiZmFPpOY

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @Treada ,

Could you please confirm if this issue has recently arisen or if it has been persistent? Have you attempted a system restore and tested using the NVIDIA Graphic Driver Version V31.0.15.3645 and AMD Graphics Driver Version V31.0.14038.8002, both validated by ASUS?

If the problem persists, I would like to gather more detailed information from you to further investigate the issue. Thank you.

 

Could you confirm the following:

 

  • Power connection status.
  • Armoury Crate settings mode.
  • Does the issue occur with both iGPU and dGPU?
  • Specific games/software where the abnormal sound occurs (does it occur in standby mode)?
  • Are there any external monitors or other devices connected?

 


Please download Hwinfo and enable log recording in Armoury Crate. Record logs starting before the game begins until 10 minutes after the game ends.

 

 

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).