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CPU Problem

HaitamBenz
Level 7

Hello , At first, my PC asus rog strix g16 i7 13th, rtx 4060  ran GTA V and FIFA smoothly, but now I can no longer play GTA V. As you can see in the photo I sent, the FPS  graph keeps dropping constantly.

I have tried several solutions: undervolting, changing turbo and manual modes, but without success. I have also performed all BIOS updates. The temperature is  not normal, between 84 and 91°C for 7% CPU usage. This issue has been happening for a month now.

What can I do to fix it?

Pic1.jpg

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

You mentioned that the issue started a month ago. Did you update the graphics driver or install any other software around that time?

Please try using ASUS-validated NVIDIA graphics driver, version V32.0.15.6607, and check if the issue improves. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

HaitamBenz
Level 7

Thank you for your time.

I installed the driver you sent and restarted my laptop, but the issue is still there. When I launch GTA V, I hear a weird stuttering noise from the speakers. It even happens sometimes when I'm just browsing the internet.

 I bought the laptop less than six months ago, and it's still under warranty. I already had to send it back once because of a backlight bleed issue, which they fixed. They also said they checked everything else, but now I’m dealing with this new problem.

It’s really frustrating because I’m barely using the laptop for anything just Google Chrome.

ROG Strix G614JV

13th Gen Intel(R) Core(TM) i7-13650HX

RTX 4060 Laptop GPU

16 GB Ram

 

Sans titre-min.png

Anbby_ROG
Customer Service Agent

Thank you for your reply. 

You mentioned that you also experience strange stuttering sounds while browsing the internet. Have you tried reinstalling the system through cloud recovery or testing in safe mode to see if it is a system-related issue? Thank you.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂