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Computer completely shuts down while playing graphically intense games.

BlitzBot12343
Level 7

Every time I play any game the computer fully shuts down.  The game doesn't just crash, the entire computer fully shuts down and the fans turn off. Every time I run a diagnosis the computer says that it's perfectly fine. It's definitely not an overheating issue due to the computer shutting off literally after a few seconds into loading into a game. I've experienced this issue with almost every single game I played, specifically Helldivers 2 crashes every single time before I load into a mission. All my Drivers are up to date, and I've tried factory resetting the computer a number of times. I have a ROG Zephyrus G14 GA402RJ Laptop. I honestly don't know what to do and I would be incredibly grateful for any help. 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Could you confirm if you have updated the BIOS to the latest version 319 and tested it using the ASUS-verified AMD Graphics Driver Version V31.0.12024.2005?

Additionally, please try setting the GPU mode to Ultimate or Standard in Armoury Crate during gameplay and switch the fan mode to Turbo. This will help determine if there are any improvements. Thank you!

Luciifer
Level 10

I've got your fix right here buddy, use the accepted solution and never crash again!

 

https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g1713qm-black-screen-issues/m-p/1064996#M89...