If you are able to contact the original registrant, they can deregister the device via the product registration page, allowing you to re-register it under your account.
If you are unable to reach the original registrant, in accordance with personal data protection laws, we will need to verify the original user’s proof of purchase and related information before we can assist you with the next steps. This is to ensure the security of user information.
Please note that product registration does not affect the warranty, as warranty coverage is determined by the product's serial number. If you require RMA service, you may contact your local service center for further assistance. Thank you for your understanding.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
