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Cant enable TPM zephyrus G14 W10

daaaan
Level 7

Hi, recently bought a ZEPHYRUS G14 GA403UV-Q18W with stock windows 11 then decided to install windows 10 cause i like it more for now. I need to get TPM enable for some software but i cant find it in BIOS advanced option. I know the software had working since it was working when i was on W11. I would like to stay with W10 for now and get TPM enable. It doesnt appear in the tpm.msc either. Thanks for your helpfefef.pngIMG_5282.JPEG

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

For instructions on enabling fTPM, please refer to the information in this link.
Additionally, could you confirm whether fTPM was enabled in the Windows 11 system? This may help in identifying the source of the issue. Thank you!

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂

daaaan
Level 7

I doesnt show anything when i type tpm command. In system info it show this (cf picture). With stock W11 i wasnt facing any issue even if in my asus motherboard i couldnt enable TPM. Thanks cant-enable-tpm-zephyrus-g14-w10-v0-1vz847osgbvd1.webp

daaaan
Level 7

?

Anbby_ROG
Customer Service Agent

Could you please provide the following information via private message? I will ask the technical team to further investigate this issue. Thank you!

  • Serial Number:
  • BIOS Version:
  • Windows Build Version: (Settings - System - About)
Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂

Hi, just send you the infos in PM