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BSOD when idle with ROG STRIX G614J

freecarpetseler
Level 8

I've seen this problem with other Asus users, but it doesn't seem to be resolved yet. Even to do the simplest task on my Asus laptop, I have to launch a game in the background and increase the CPU voltage. Otherwise, if the PC is idle for 5 minutes, it randomly BSODs.

- It doesn't happen in the most demanding games.
- It never happens while the game is running.
- The BSOD occurs within 15 minutes when I'm not playing a game, idle downloading files, browsing YouTube, or listening to music on Spotify.

While I blame Win11 and Nvidia updates, this has nothing to do with updates or missing drivers. Even now, as I write this, I have to run Farming Simulator 25 in the background, otherwise I'd have gotten a blue screen by now. ChatGPT says it's a voltage problem. Even if it is, I don't have the luxury of sending it to repair right now, so I've been trying to fix it myself for six months. 

I'd also like to add that, like other Asus users, I can't get a minidump for this issue. I ran a fake BSOD test myself, and it gave me a minidump. However, due to what I believe is a voltage issue, it never gives me a minidump.

I'm calling out to all ROG STRIX users: help this autobot friend of yours.

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1 ACCEPTED SOLUTION

Accepted Solutions

Yes mister, the WiFi adapter is faulty; either the driver or the hardware is faulty. The blue screen issue was resolved when I purchased a new external WiFi adapter. My question to you is, if I send it in for repair while it's under warranty, will they replace the WiFi card. I'm closing this issue as resolved. If you're experiencing this issue and the same symptoms as me, the problem is with the Intel WiFi 6E AX211 160MHz WiFi adapter, codenamed netwtw14.

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6 REPLIES 6

Falcon2_ROG
Customer Service Agent

@freecarpetseler 
Have you tried restoring the system?
If not, we recommend backing up your data and restoring the system first to rule out any system-related issues.
[Windows 11/10] How to Reset (Reinstall) the Operating System
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD)
Sorry for any inconvenience it may be caused. 

I tried mister and it seems there is no problem on OS. Like i said it could be low voltage problem. I set my power mode to performance maybe this will work. I open this post because i would like to know the other users face this problem. 

freecarpetseler
Level 8

No its not low voltage problem either. I trust this happens because of wifi adaptor corruption, because it warns me everytime with netwtw14 code. 

freecarpetseler_0-1764183234323.png

 

@freecarpetseler 
If you notice that the issue is related to the wireless network card, we recommend trying to reinstall the wireless network card driver, or disabling it and using an external network adapter to see if the problem improves.

Yes mister, the WiFi adapter is faulty; either the driver or the hardware is faulty. The blue screen issue was resolved when I purchased a new external WiFi adapter. My question to you is, if I send it in for repair while it's under warranty, will they replace the WiFi card. I'm closing this issue as resolved. If you're experiencing this issue and the same symptoms as me, the problem is with the Intel WiFi 6E AX211 160MHz WiFi adapter, codenamed netwtw14.

@freecarpetseler 
If your product is still under warranty, you may visit a service center for inspection and possible part replacement.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.