03-25-2025 11:02 AM
So long story short, im in the military and deployed. I am unable to send my laptop out to get rmaed. I do not know what else to do.
What i think the problem is, I am getting error code 28 on Intel Dynamic tuning,
I have uninstalled and reinstalled the driver through device manager
Uninstalled and reinstalled through a link presented by customer service
Did an ec Reset
From there they are telling me I have to send it in as it is under warranty yet...
Just would like to know is/has anyone had this issue and know of a fix?
I do have the current bios and all of that. Ive also done sfc scan as well.
Any advice at all would be perfect, ill throw in a few pictures i included into the chat i had with an agent.
ANYTHING at all would be so helpful, i have a few months left here... Gaming is a great way for me to pass time.
thanks in advance.
03-26-2025 01:29 AM
Could you please provide the BSOD error code so that we can further investigate?
Additionally, have you tried using cloud recovery to reinstall the system for testing? Thank you.