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Bought used laptop already registered

Dirk41Diggler
Level 7

I have bought from a used shop in Tokyo (store receipt available) a used ROG G512LV Gaming Laptop (serial number can be provided later if needed) and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @Dirk41Diggler ,

 

Due to the regulations of personal data protection laws, we still need to verify the original user-related information to ensure the security of the data. 

Thank you for your understanding.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

TiggrR1
Level 7

I also have a similar problem with the purchase of an already registerd asus rog zephyrus duo 16 2023.

It's a fantastic bit of kit but I am missing out on some of the aspects of ownership, Is there any way that I can register it?

Anbby_ROG
Customer Service Agent

Hi @TiggrR1 ,

 

Due to the regulations of the Personal Data Protection Act, you may kindly request the original user to contact us to verify their personal information and request the deletion of their records. Thank you for your understanding.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌