Bought used laptop already registered

[toplagrafa123]

I have bought a used ROG G513 and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.

[adrianoleao]

I am also having a similar issue as well, but with a Asus Zephyrus G14 (GA402RJ) - how can I solve this problem?

[slender712]

I am having a similar issue but I have a Zenbook 14x I got from Amazon

[digitaltrance]

Can someone from Asus support message me as well? I purchased a used laptop, wanting to register it.

Thanks

[Mspyker]

You need to obtain the original receipt from the first owner of the device in order for Asus to reset the registration

[Dracon15]

Can you also help me with this?

[Mspyker]

You need to obtain the original receipt from the first owner of the device in order for Asus to reset the registration. Otherwise they can't help you I don't think