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Bought used laptop already registered

toplagrafa123
Level 8

I have bought a used ROG G513 and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.

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35 REPLIES 35

adrianoleao
Level 7

I am also having a similar issue as well, but with a Asus Zephyrus G14 (GA402RJ) - how can I solve this problem?

slender712
Level 7

I am having a similar issue but I have a Zenbook 14x I got from Amazon

digitaltrance
Level 7

Can someone from Asus support message me as well? I purchased a used laptop, wanting to register it.


Thanks

You need to obtain the original receipt from the first owner of the device in order for Asus to reset the registration

Dracon15
Level 7

Can you also help me with this?

You need to obtain the original receipt from the first owner of the device in order for Asus to reset the registration. Otherwise they can't help you I don't think