Bought used laptop already registered

[toplagrafa123]

I have bought a used ROG G513 and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.

[kizzy_j]

same problem please help

[Jzengotita90]

Im having the same problem, did you get it solved?

[Jhumpper]

Hi, i bought an ASUS laptop to a person, i only have the box outerphoto, my email and serial number, can you still check even without the invoice?thanks

[Anbby_ROG]

Hi @Jhumpper ,
Sorry for the late reply.
Due to the personal data protection regulations, if you have purchased a second-hand product, we kindly request that you contact the original user to obtain proof of purchase for the product or a screenshot of the registration page containing the serial number information.
This is to ensure the security of user information. Thank you for your understanding.

[Blindtiger84]

I purchased second hand and have requested info for reset. Where do I send it?

[nkkaat79]

Kindly can you advise as to where I have to send requested information privately, so you can get and solve the same issue with my laptop?

[nkkaat79]

An email sent to you with full information. 

[Deevo]

I am facing the exacly same problem. Bought a desktop g20cb used. Only tower, motherboard and power bricks by the time. Recently i managed to get all the components to bring it back to life. Very happy about it, but frustrated with registration though. Can´t register my product in the asus softwares, can't control rgb..

[Anbby_ROG]

Hi @Deevo ,

I have sent you a message, please check✉. Thank you

[rweeok]

Hi, I am also having the same problem.. how to fix?