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Bought used laptop already registered

toplagrafa123
Level 8

I have bought a used ROG G513 and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.

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35 REPLIES 35

Hi, I have the same problem the only thing that I got is the original box and the serial number and my own email, I can't contact the seller, 

any one can help me?

Anbby_ROG
Customer Service Agent

Hi @AhmedAyoob ,

Unfortunately, due to personal data protection regulations, we are required to verify the original purchase proof or the original registrant information to ensure the security of personal data. Thank you for your understanding.

Hi, but l bought it on Facebook is it gona proof something to you?

Anbby_ROG
Customer Service Agent

Hi @AhmedAyoob ,

Based on the regulations of personal data protection laws, we kindly request that you obtain the relevant information from the original user through Facebook, or ask the original user to contact us and provide the necessary information to cancel the original registration details. This is to ensure the security of user information. Thank you for your understanding.

I bought it on Facebook marketplace like couple months ago, i just want to prove it to you without out anything else, i can send you screenshots i have the original box with serial number on it and i can prove it to you by sending pictures at any position you want to, please can you help me with this? 

Anbby_ROG
Customer Service Agent

Hi @AhmedAyoob ,

Apologize for the inconvenience, but according to the regulations of the Personal Information Protection Act, we are required to verify the original purchase proof or the information of the original registrant. We appreciate your understanding.

Hi,

I bought almost new laptop from amazon warehouse. The laptop was used for something like 15h but somebody alredy registered laptop on his acocunt. Recipt from amazon will be enough?

 

Best regards

DominikJŚ
Level 7

@Anbby_ROG I have similar problem-RTX 4090 already registered. I have already written to you today for this reason

briandunn1018
Level 7

I am also having this issue. Bought an open box laptop from bestbuy. Tried to register, received msg about being registered to someone else. Can someone please help me

 

Akooie
Level 7

Hello, I am having the same issue. I bought a Flow x16 open box and it is registered to someone else.