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Bought used laptop already registered

toplagrafa123
Level 8

I have bought a used ROG G513 and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.

1,291 Views
35 REPLIES 35

same problem please help

 

Jzengotita90
Level 7

Im having the same problem, did you get it solved?

Hi, i bought an ASUS laptop to a person, i only have the box outerphoto, my email and serial number, can you still check even without the invoice?thanks

Anbby_ROG
Customer Service Agent

Hi @Jhumpper ,
Sorry for the late reply.
Due to the personal data protection regulations, if you have purchased a second-hand product, we kindly request that you contact the original user to obtain proof of purchase for the product or a screenshot of the registration page containing the serial number information.
This is to ensure the security of user information. Thank you for your understanding.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

I purchased second hand and have requested info for reset. Where do I send it?

Kindly can you advise as to where I have to send requested information privately, so you can get and solve the same issue with my laptop?

An email sent to you with full information. 

Deevo
Level 7

I am facing the exacly same problem. Bought a desktop g20cb used. Only tower, motherboard and power bricks by the time. Recently i managed to get all the components to bring it back to life. Very happy about it, but frustrated with registration though. Can´t register my product in the asus softwares, can't control rgb..

Anbby_ROG
Customer Service Agent

Hi @Deevo ,

I have sent you a message, please check✉. Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

rweeok
Level 7

Hi, I am also having the same problem.. how to fix?