05-02-2023 03:51 AM
I have bought a used ROG G513 and tried to register my product, but the device is already registered. I have tried to contact Asus support but they are not willing to help. In their words the person that has registered the laptop has to send a request to unregister it, but I cannot get in contact with that person since i am the third owner of the laptop. Any support would be appreciated.
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05-07-2023 05:38 PM
Hi @toplagrafa123 ,
Thanks for your information.
I have sent you a message, please check✉. Thank you
05-05-2023 03:23 AM
Can I send that information to you?
05-05-2023 12:26 PM
It seems I can only send one message. I send the receipt for now, will try to send the serial number later.
05-07-2023 05:38 PM
Hi @toplagrafa123 ,
Thanks for your information.
I have sent you a message, please check✉. Thank you
06-13-2023 01:49 PM
I have same problem. Can you help me ?
06-13-2023 05:59 PM
I'm having the same issue. I bought the laptop as openbox at bestbuy and it has been registered to another account. Can that be changed?
06-14-2023 06:22 AM
I send in message.
06-29-2023 11:04 PM
Hi, Im having the exact same problem I just bought a used ROG G703. Im the third owner and cant contact the original owner, and only have the laptop and serial number.
06-30-2023 12:39 AM
Hi @OrangeCrush4um ,
Due to the regulations of personal data protection laws, we are required to verify the original proof of purchase or relevant information of the original registrant in order to assist with any product registration-related issues.
This is to ensure the protection of user rights. Thank you for your understanding.
08-16-2023 09:19 PM
I am having a similar issue as well - is there an email address i should reach out to to resolve this?