12-08-2024 06:31 AM
Hello, I purchased a used ROG Zephyrus GA503QR and wanted to register it on Asus, but the registration doesn’t work because the laptop is already registered. I don't have the possibility to ask the seller to remove the device from their account, as I bought it in a thrift shop and therefore don't know the original owner. Can Somebody please help me ?
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12-10-2024 10:54 PM
how can I do this?
12-08-2024 09:55 PM
Due to the regulations of the Personal Data Protection Act, we are required to verify the original user's purchase proof and related information in order to assist you with the next steps. This is to ensure the security of user information.
Please note that product registration will not affect the product warranty, as the warranty is determined based on the product serial number. The above information is provided for your reference. Thank you for understanding.
12-08-2024 11:35 PM - edited 12-09-2024 02:06 AM
Ok and what can I do now? I really Would love to Register my purchased Laptop to my ASUS Account 🙂 I think I made a mistake in my pronunciation my English is not very good I bought it secondhand from somebody on an Plattform with packaging accessories and everything
12-10-2024 12:55 PM
Ok and what can I do now? I really Would love to Register my purchased Laptop to my ASUS Account 🙂 I think I made a mistake in my pronunciation my English is not very good I bought it secondhand from somebody on an Plattform with packaging accessories and everything
12-10-2024 09:06 PM
If you want to re-register a second-hand product, we can only assist if the original owner contacts us directly or if you can provide the original owner's registration and purchase information for further verification. Otherwise, due to personal data protection regulations, we are unable to assist you re-registering the serial number. Thank you for your understanding.
12-10-2024 10:54 PM
how can I do this?