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Bought Second Hand ROG Zephyrus G15( GA503QR) wont let me register it to my asus account

Mixtape87
Level 8

Hello, I purchased a used ROG Zephyrus GA503QR and wanted to register it on Asus, but the registration doesn’t work because the laptop is already registered. I don't have the possibility to ask the seller to remove the device from their account, as I bought it in a thrift shop and therefore don't know the original owner. Can Somebody please help me ? 

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how can I do this?

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Due to the regulations of the Personal Data Protection Act, we are required to verify the original user's purchase proof and related information in order to assist you with the next steps. This is to ensure the security of user information. 
Please note that product registration will not affect the product warranty, as the warranty is determined based on the product serial number. The above information is provided for your reference. Thank you for understanding.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Ok and what can I do now? I really Would love to Register my purchased Laptop to my ASUS Account 🙂 I think I made a mistake in my pronunciation my English is not very good I bought it secondhand from somebody on an Plattform with packaging accessories and everything 

Ok and what can I do now? I really Would love to Register my purchased Laptop to my ASUS Account 🙂 I think I made a mistake in my pronunciation my English is not very good I bought it secondhand from somebody on an Plattform with packaging accessories and everything 

Anbby_ROG
Customer Service Agent

If you want to re-register a second-hand product, we can only assist if the original owner contacts us directly or if you can provide the original owner's registration and purchase information for further verification. Otherwise, due to personal data protection regulations, we are unable to assist you re-registering the serial number. Thank you for your understanding.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

how can I do this?