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Bluetooth icon disappearing in Rog strix g15 (g513qc)

Teja
Level 7

‎07-15-2024 10:38 AM

In the beginning, Bluetooth icon used to appear sometimes and disappear on its own. Now it is completely disappeared. I tried everything. Reinstalled the drivers several times,restart,force restart. My windows is up to date. It is not even visible In device manager.but it is visible in hidden devices in device manager.

IMG_20240715_230220.jpg

 this the result of system diagnosis in myasus.please provide me with some solution 

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Anbby_ROG
Customer Service Agent

‎07-15-2024 10:16 PM

Hi @Teja ,

You mentioned that you have tried reinstalling the drivers multiple times. I would like to confirm if you have tested the driver versions provided by ASUS.
If the issue still persists, based on the information you provided, we recommend sending the laptop to a local service center for further hardware diagnostics to identify the problem. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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