12-16-2024 04:46 AM
I'm getting full shutdown crashes while gaming. It's semi-predictable, only occurring in certain games during what appears to be high particle effect density effects.
Asus ROG Strix G15, purchased January 2023. AMD Ryzen 9 5980XH CPU, Radeon RX 6800M GPU, 16 GB RAM
The crashes have occurred while playing Aliens: Dark Descent and Dark Souls Remastered (running with the Re-Remastered graphical upgrade mod). It very rarely occurs during Dark Souls 2: SotFS. I haven't seen it happen during Elden Ring. It can reliably be triggered in Dark Soul Remastered by using a healing effect while a large enemy's death dissolve is playing, leading me to suspect that high particle effect densities are somehow a triggering factor.
The only error I've been able to extract has been from Event Viewer, showing Kernel-Power critical error, Error ID 41. Looking online, this seems to usually occur due to loss of power. Heat on the CPU and GPU appear to be well within tolerances, according to AMD Adrenaline immediately before a shutdown event. My PSU is plugged directly into a wall outlet and doesn't show obvious signs of malfunction.
Per Error ID 41, power issues is the most usual suspect, but is that normal in a laptop? I would have assumed the battery would represent a fallback if the PSU isn't supplying enough power during times of high draw, but I'm far from an expert in such issues. How might I test that?
12-16-2024 07:01 PM
I would like to confirm if the random shutdown issue in the game started recently.
Have you updated the BIOS to the latest version 331, and tested with the ASUS-validated AMD Graphics Driver Version V30.0.13002.13003 to see if there is any improvement?
Also, have you replaced or added RAM/SSD, or connected any other external devices? Thank you.
12-16-2024 09:14 PM
The problem started about three months ago. Because it appears to be tied to specific game evens in only some games, I'm not sure if it's been getting worse over time or not, but it seems semi-constant.
Bios is confimed at v331.
No hardware changes, internal or external.
Currently testing with ASUS-validated graphics driver v30.0.13002.13003; will update within 24 hours.
12-17-2024 09:21 PM
Still getting black screen system shutdowns with no automatic restart. This time in Warframe.
12-18-2024 05:40 PM
Please download Hwinfo and start recording a log before playing the game. After shutdowns occur, use the AsLogDumpTool to capture system information and record the timestamp of the issue. Kindly provide the following details via private message, and I will escalate this to the relevant team for further investigation. Thank you for your cooperation.
12-18-2024 09:03 PM
Will do.
12-21-2024 02:24 AM
Private message with the requested information sent.
12-24-2024 12:16 AM
The causation is due to energy spikes caused by poor optimization of power settings that have been disabled by Windows in a bizarre move at least in my experience, I know many users were having this exact same issue, for me it was also a certain game, sometimes other things would also cause the crash like watching Youtube or another game, sometimes my computer would just freeze sitting idle for no apparent reason. Every single post would mention the Kernel power issue, please follow the accepted solution in this thread, please note I have only tested this fix in Windows 10 and my PC has worked flawlessly ever since.
https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g1713qm-black-screen-issues/m-p/1064996
12-24-2024 01:30 AM
I'll definitely check out your solution tomorrow and post my results back here. Thanks for the tip!
12-24-2024 01:36 AM
Looking forward to hearing your results, cheers mate.