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BLACK SCREEN- Asus Rog Strix G16 (G614JV)

Ritvik44
Level 7

‎11-24-2024 08:20 PM

Facing an issue where when the device goes to sleep and turns on with a black screen. Requires me to hard shut down the laptop and switch it on from scratch again. Any known resolutions?

 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎11-25-2024 05:55 PM

May I confirm if you have updated the BIOS to the latest version (330) and tested with the verified ASUS NVIDIA display driver version V32.0.15.6607 and Intel graphics driver version V32.0.101.5768?

Additionally, could you clarify how the device enters sleep mode (e.g., by leaving it idle, closing the screen, or selecting "sleep" manually)? Does the issue also occur when the device enters hibernate mode in these ways? Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Ritvik44
Level 7
In response to Anbby_ROG

‎12-18-2024 05:00 AM

Yea this worked for me. I think a windows feature update was causing this. No longer facing this issue.

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