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BLACK SCREEN & Freeze on boot ASUS ROG ZEPHYRUS GA503Q

karket
Level 7

I have a little bit stranger case:

Laptop zephyrus GA503Q Ryzen 9 RTX 3060

When i try to turn on my laptop, not even asus rog startup logo & sound appear. Black screen.

So i try to connect it to external monitor using HDMI, the external monitor are showing the asus rog logo and I can hear the boot sound , but when the system tried to get into OS (windows 10) black screen & freeze again

While connected to the extra monitor, I also tried to go to bios , unfortunately after the start up logo and sound , it’s black screen & freeze again

Anybody knows how to fix this?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Please try removing all external devices and the power source, then press and hold the power button for 40 seconds. After that, reconnect the power and turn it on to see if the issue improves. If the problem persists, we recommend bringing your laptop to a local service center for further inspection and clarification. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂