4 weeks ago
I have a little bit stranger case:
Laptop zephyrus GA503Q Ryzen 9 RTX 3060
When i try to turn on my laptop, not even asus rog startup logo & sound appear. Black screen.
So i try to connect it to external monitor using HDMI, the external monitor are showing the asus rog logo and I can hear the boot sound , but when the system tried to get into OS (windows 10) black screen & freeze again
While connected to the extra monitor, I also tried to go to bios , unfortunately after the start up logo and sound , it’s black screen & freeze again
Anybody knows how to fix this?
2 weeks ago
Please try removing all external devices and the power source, then press and hold the power button for 40 seconds. After that, reconnect the power and turn it on to see if the issue improves. If the problem persists, we recommend bringing your laptop to a local service center for further inspection and clarification. Thank you.