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AURA Stopped working, Armoury Crate is broken, unable to install it again

DUST_DEVIL
Level 10

In typical asus fashion, AURA broke down again. There is no even effect at startup and close (running red lights - Asus g834JY).

Basically everything is TOTALLY BROKEN.

You may ask why? Welp, I disconnected it from power source and left it for couple minutes idle. Laptop went to sleep, AURA apparently permanently. How to fix it.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @DUST_DEVIL ,

Please try uninstalling Armoury Crate using the uninstall tool, and then reinstalling Armoury Crate to see if there is any improvement? Thank you.
 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

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2 REPLIES 2

C-V-N
Level 12

Watch this video on how to fully remove Armoury crate it's near the end  (15:16) of the video and they will tell you why to use the program they suggest. https://www.youtube.com/watch?v=xyPY9_h4vZs  then reinstall armoury crate.

Anbby_ROG
Customer Service Agent

Hi @DUST_DEVIL ,

Please try uninstalling Armoury Crate using the uninstall tool, and then reinstalling Armoury Crate to see if there is any improvement? Thank you.
 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂