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AURA not working after recent Armory update

DUST_DEVIL
Level 10

AURA stopped working after recent update. Aura wallpaper is broken, Fn+F4 is not working, changing in Armory crate doesn't do anything. I'm fuming, you don't deserve my money.

Aura Sync is not working as well!

HOW TO FIX IT

 

Zrzut ekranu 2024-02-25 155847.png

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @DUST_DEVIL ,

I would like to confirm if your BIOS version has been updated to the latest version 324.Please try removing ASUS System Control Interface v3, uninstalling Armoury Crate using the uninstall tool, and then reinstalling ASUS System Control Interface v3 V3.1.24 and Armoury Crate to see if there is any improvement.

If the issue still persists after following the above steps, please enable the log recording function in Armoury Crate and try configuring Armoury Crate again. Afterwards, please provide the log file, error screens, and the following information via private message, and I will forward it to the relevant department for further investigation. Thank you.

 

  • Serial Number:
  • BIOS Version:
  • Windows Specifications (Settings - System - About):
  • Armoury Crate > Settings > About > Service Version > Check (Copy all contents):

 

【Here is the file path for the log file for your reference】 
In Armoury Crate ""Settings"" and check ""About"" page, If clicking App Diagnostics ""Record Log"", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click ""Generate log data"" to generate the log file with encrypted (ASUS log file).

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @DUST_DEVIL ,

I would like to confirm if your BIOS version has been updated to the latest version 324.Please try removing ASUS System Control Interface v3, uninstalling Armoury Crate using the uninstall tool, and then reinstalling ASUS System Control Interface v3 V3.1.24 and Armoury Crate to see if there is any improvement.

If the issue still persists after following the above steps, please enable the log recording function in Armoury Crate and try configuring Armoury Crate again. Afterwards, please provide the log file, error screens, and the following information via private message, and I will forward it to the relevant department for further investigation. Thank you.

 

  • Serial Number:
  • BIOS Version:
  • Windows Specifications (Settings - System - About):
  • Armoury Crate > Settings > About > Service Version > Check (Copy all contents):

 

【Here is the file path for the log file for your reference】 
In Armoury Crate ""Settings"" and check ""About"" page, If clicking App Diagnostics ""Record Log"", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click ""Generate log data"" to generate the log file with encrypted (ASUS log file).

After 3 times of reinstalling Armoury Crate and restarting system AURA suddenly began working as it should. It took me three reinstalls to sort it out, without using provided uninstaller and control interface.

I was still in the old BIOS version 321, than you for pointing out that the new one was introduced, I have just installed it.