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ASUS Zephyrus G16 - GU603ZU - Freezes and drops fps issue

LYthopia
Level 7

Hi everyone ! Sorry if my English is bad, i gonna try to do my best

My problem is that this computer is brand new, I bought it 3 days ago, and after doing a lot of research I haven't found any solution to my problem, and I'd be surprised if I were so cursed as to have bought a computer that was already defective.

My specs:

Intel Core i7 12700H
NVidia GeForce RTX 4050 6go
16go of RAM
512go of SDD

To get to the heart of the matter, the problems are:

-Freeze in games and big drop in fps and all this after testing with average and weak graphics (Test on Warzone 2.0 and Battlefield 2042)
-100% CPU usage in games
-High CPU response time during freezes (Benchmark on Warzone 2.0)
-In the event viewer, error code 10016, but I'm saying this for information purposes, so it may not be the cause of the problem.

I've tried almost everything I think in 3 days, the freezes and bugs started right from the start, 1 to 2 hours after purchase while I downloaded the games.

I've reset it 2 times, I've done all the updates, including the MyAsus, I've tried installing different versions of the NVidia graphics card, I've tried fiddling with regedit in relation to the solution I saw on the internet (while keeping a backup of the basic regedit configuration), then I've reset it again and nothing helped. The only thing that changed at one point was that, through some manipulation of regedit, the processor no longer went up to 100% utilization when it returned to normal activity for a game.

If anyone has a solution, a similar experience report or any other information, please let me know.

Have a nice day everyone !

 

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

Hi @LYthopia ,

I would like to confirm if your BIOS (V308) and NVIDIA Graphic Driver (V31.0.15.3168) have been updated to the latest versions released on the official website.

Additionally, I would like to inquire whether you have tried using the turbo mode and dGPU mode in Armoury Crate while connecting the power source to see if there is any improvement.

Apart from encountering this issue in Warzone 2.0 and Battlefield 2042, could you please let me know if you experience the same problem in other software or games?

Please try adjusting the settings as explained in the following link to test if it helps to improve the situation: 

https://www.asus.com/support/FAQ/1046445/

 

If you have any concerns, please feel free to let us know. Thank you.

My ASUS Zephyrus g16 whenever I log in it freezes right away the rgb on the keyboard doesn’t work everything is updated I bought the 3 DAYS ago please help 

I have the same problem, I just bought my zephyrus G16 and the rgb doesnt work, plus experienced some freezes even in normal use (chrome for example) 

Anbby_ROG
Customer Service Agent

Hi @builder ,

I would like to confirm if your product model is GU603ZU?
If your product is GU603ZU, please ensure that your BIOS (313) and NVIDIA Graphic Driver (V31.0.15.3645) are both updated to the latest versions verified by ASUS.
Regarding the issue with RGB not functioning, please try uninstalling ASUS System Control Interface v3 and Armoury Crate, then reinstalling them to see if it can restore normal functionality.
If you have any other concerns, please feel free to let us know. Thank you.