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ASUS Zephyrus G16 GA605WI Speaker Problem

TheUygar
Level 7

‎08-10-2024 06:23 AM

Hey everyone

 I recently purchased a brand-new ASUS Zephyrus G16 GA605WI laptop, and I’ve been encountering some speaker-related problems.

My laptop speakers sound low and high pitched.

I’ve tried basic troubleshooting steps, such as checking connections and adjusting settings, but the problem persists. I believe this is a hardware issue, as it occurs across different applications and communication platforms (e.g., Microsoft Teams, Skype).

Could you please advise me on how to resolve this issue? I appreciate your prompt assistance in ensuring that my laptop functions optimally.

Thank you for your attention to this matter.

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Anbby_ROG
Customer Service Agent

‎08-12-2024 12:16 AM

Hi @TheUygar ,

I would like to confirm whether you have tried reinstalling the speaker and audio drivers in Device Manager to see if that resolves the issue? If the problem persists, since you mentioned that you recently purchased the product, and if it is still within the return period, we recommend contacting the retailer for further assistance to ensure your rights are protected. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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