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Asus Zephyrus G16 (2024) Open box Warranty - purchased at Bestbuy

nluck83
Level 7

Hello, like the title states I am trying to find where Asus has it documented on the type of warranty a open bost Asus Zephyrus G16 (2024)  purchased at Bestbuy will get. Bestbuy support tells me to contact Asus support and then Asus support tells me to contact Bestbuy support. I was told I only get a 3 month manufacturer warranty on my open box purchase but I cannot find this documented anywhere. I am a week away from my return window closing on this purchase and will return it if it is in fact only 3 months, and not a year. The warranty check on Asus support site tells me to contact BB when I put my serial # in. How/where can I confirm this? I appreciate it.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

The warranty for open-box products is the same as for refurbished products, primarily based on your proof of purchase date, with a three-month warranty. Please refer to this link for more information. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

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