Asus Zephyrus Duo 16 (2023) VIDEO_TDR_FAILURE (116) NVIDIA Graphic Driver Version V31.0.15.3645

[Arutha]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffa38b2f7b7050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff803cde4ce00, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2843

    Key  : Analysis.Elapsed.mSec
    Value: 18821

    Key  : Analysis.IO.Other.Mb
    Value: 5

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 42

    Key  : Analysis.Init.CPU.mSec
    Value: 218

    Key  : Analysis.Init.Elapsed.mSec
    Value: 22994

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 117

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x116

    Key  : Dump.Attributes.AsUlong
    Value: 1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x116_IMAGE_nvlddmkm.sys

    Key  : Failure.Hash
    Value: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 1497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 4853999

    Key  : Hypervisor.Flags.ValueHex
    Value: 4a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7


BUGCHECK_CODE:  116

BUGCHECK_P1: ffffa38b2f7b7050

BUGCHECK_P2: fffff803cde4ce00

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

FILE_IN_CAB:  111423-10093-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffa38b2f7b7050
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000004

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffff9d85`11a371e8 fffff803`86511a8e     : 00000000`00000116 ffffa38b`2f7b7050 fffff803`cde4ce00 ffffffff`c000009a : nt!KeBugCheckEx
ffff9d85`11a371f0 fffff803`864c18e2     : fffff803`cde4ce00 ffffa38b`281747e0 00000000`00000080 ffffa38b`281748a0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffff9d85`11a37230 fffff803`864b953d     : ffffa38b`28141000 ffffa38b`6640e040 ffffa38b`28141b50 ffffa38b`28141b50 : dxgkrnl!ADAPTER_RENDER::Reset+0x12a
ffff9d85`11a37260 fffff803`865111e5     : 00000000`43cc01d1 ffffa38b`6640e040 00000000`00000000 ffffa38b`12513c68 : dxgkrnl!DXGADAPTER::Reset+0x60d
ffff9d85`11a37310 fffff803`86511342     : 00000000`00000000 fffff803`7fc13c60 00000000`00000200 fffff803`7fd4aac0 : dxgkrnl!TdrResetFromTimeout+0x15
ffff9d85`11a37340 fffff803`7f21d285     : ffffa38b`6640e040 ffffa38b`1251ecf0 ffffa38b`00000000 ffffa38b`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
ffff9d85`11a37380 fffff803`7f3573d7     : ffffa38b`6640e040 00000000`0000294f ffffa38b`6640e040 fffff803`7f21d130 : nt!ExpWorkerThread+0x155
ffff9d85`11a37570 fffff803`7f41b8d4     : ffff8000`a0f99180 ffffa38b`6640e040 fffff803`7f357380 00000000`00000246 : nt!PspSystemThreadStartup+0x57
ffff9d85`11a375c0 00000000`00000000     : ffff9d85`11a38000 ffff9d85`11a31000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  nvlddmkm+108ce00

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

Followup:     MachineOwner
---------

[Arutha]

After this blue screen mess I've decided to update to the newest version 31.0.15.4617 (546.17) using the official update from NVIDIA Geforce Experience app. What I also noticed when laptop crashed, after booting up the bluetooth connections weren't working. I'd to shut down the laptop and remove the power adapter for a minute.

[Anbby_ROG]

Hi @Arutha ,

I would like to confirm with you the circumstances under which the VIDEO_TDR_FAILURE blue screen error is occurring. Based on the information you provided, it may be related to the NVIDIA graphics card. Have you tried updating the NVIDIA drivers, and does the laptop function properly after the update?
Additionally, have you attempted to install the NVIDIA driver version V31.0.15.2901, which has been validated by ASUS? Thank you.

[Arutha]

A few days ago I have done a cloud recovery and appearently it installed NVIDIA Graphic Driver Version V31.0.15.3645. For now I will stick witth 31.0.15.4617 and see if it still occurs.

@Anbby_ROG I would like to refer you to https://rog-forum.asus.com/t5/gaming-notebooks/why-is-my-zephyrus-duo-16-64-ram-geforce-rtx-4090-fli... where you also mentioned V31.0.15.3645. Another topic --> https://rog-forum.asus.com/t5/gaming-notebooks/armoury-crate-issue-gx650pz/m-p/965032

Not sure what is going on :).