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Asus Zephyrus Duo 16 - 2023 Freezing-flicking

Niyazigo
Level 10

It turned out that all Zephyrus Duo 16 models that Asus launched this year and sold for as low as $4500 were defective. We have contacted many users, whether they are on this forum or not, and they all confirmed that they have the same problem. Despite the fact that the devices of those who contacted the technical service were repaired and all the parts were replaced, they all took their devices back with the same problems.

In the previous threads, we found that this problem was caused by AMD's Adrenaline App, and the moderator friend suggested we delete it and install an old driver. However, when this happens, we said that our screens are flashing every 10-15 seconds, that it is very harmful and annoying for eye health, and that we are willing to use AMD Adrenalinele, which causes freezing problem rather than continuing like this. He said "We are working with AMD to solve the issue" and still marked the issue as "Problem resolved". But still no solution or explanation for 3-4 weeks. I talked to some friends from AMD about this and they said they didn't know about such a thing. Even the new drivers they released did not solve the problem. So actually there is no movement. All they do is buy time so they can't be refunded. Because the only support they give is to repair the laptop and return it the same way days later.

If I had not bought this device from New York and returned to my country, I would have already given it back 100 times, but unfortunately I don't have such a chance. Nobody has the desire to buy a product second hand at this price, even if it were, I wouldn't want to sell a defective product to someone else. Selling a product for $4500 and not standing behind it is fraud and theft.

Trusting the Asus brand, I bought this device from abroad and gave my old laptop as a gift to a relative. Now, because of this stupid laptop, the work of many people like me has been ruined. It's not really acceptable for Asus to ignore this problem when it should be keeping an eye on a top-of-the-line product.

I think the entire Asus team is too busy with their newly released handheld console Ally.

 

https://rog-forum.asus.com/t5/gaming-notebooks/rog-zephyrus-duo-16-2023-freezes-on-startup/td-p/9317...

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119 REPLIES 119

Debianholic
Level 8

I want to share a result of my test. I don’t know what the actual cause is. I  see the release notes of this version when I was looking for . After I installed it, there was no freeze or flickering screen. Can someone  help me test it? And share your result, please.螢幕擷取畫面 2023-07-10 135722.jpg

where can i download this?

I get the antidote here! few days of trying, it’s saved the monster from the trash

@Corneliusee @Debianholic @Arutha May I know after installation whether you guys can adjust the brightness level? For my case I could not. I turned on HDR and I am able to adjust again, but soon I have BSOD afterwards, just incredibly unstable.

what drivers are you using?

Uninstall it and use amd tool to download automatic drivers for windows. Use ddu in safe mode to remove, restart and let this automatic program install best drivers. BSOD will be resolved iguess. try and let me know please.

https://www.amd.com/en/support

I tried installing the best drivers using AMD tools, not just BSODs, it crashes whole system, and then I was forced to factory reset the laptop. These kind of driver update options I've tried thousand times, none of them works out fine without random errors.

@lalitsehgal21 It would be appreciated if you can let me know if you could adjust screen brightness by whatever means after installing the driver mentioned above. I tried 2-3 times, they all failed, and followed by random errors. 

And then, the biggest issue is randomness of failures. Random screen flickering, random fast boot errors, random AMD APU crashes/BSODs, I admit this laptop is very strong in terms of benchmarking and gaming using NVIDIA RTX 4090, BUT coming to workload that needed to be completed by AMD APU, things don't work out

Well in my case i left hdr off, i switched on Multi-zone mini led. the from game visuals selected "vivid". screen looks much better now

Before you do this open CMD "run as admin" then type sfc /scannow