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Asus Zephyrus Duo 16 - 2023 Freezing-flicking

Niyazigo
Level 10

It turned out that all Zephyrus Duo 16 models that Asus launched this year and sold for as low as $4500 were defective. We have contacted many users, whether they are on this forum or not, and they all confirmed that they have the same problem. Despite the fact that the devices of those who contacted the technical service were repaired and all the parts were replaced, they all took their devices back with the same problems.

In the previous threads, we found that this problem was caused by AMD's Adrenaline App, and the moderator friend suggested we delete it and install an old driver. However, when this happens, we said that our screens are flashing every 10-15 seconds, that it is very harmful and annoying for eye health, and that we are willing to use AMD Adrenalinele, which causes freezing problem rather than continuing like this. He said "We are working with AMD to solve the issue" and still marked the issue as "Problem resolved". But still no solution or explanation for 3-4 weeks. I talked to some friends from AMD about this and they said they didn't know about such a thing. Even the new drivers they released did not solve the problem. So actually there is no movement. All they do is buy time so they can't be refunded. Because the only support they give is to repair the laptop and return it the same way days later.

If I had not bought this device from New York and returned to my country, I would have already given it back 100 times, but unfortunately I don't have such a chance. Nobody has the desire to buy a product second hand at this price, even if it were, I wouldn't want to sell a defective product to someone else. Selling a product for $4500 and not standing behind it is fraud and theft.

Trusting the Asus brand, I bought this device from abroad and gave my old laptop as a gift to a relative. Now, because of this stupid laptop, the work of many people like me has been ruined. It's not really acceptable for Asus to ignore this problem when it should be keeping an eye on a top-of-the-line product.

I think the entire Asus team is too busy with their newly released handheld console Ally.

 

https://rog-forum.asus.com/t5/gaming-notebooks/rog-zephyrus-duo-16-2023-freezes-on-startup/td-p/9317...

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119 REPLIES 119

I have sent him msg on twitter with forum link.

lalitsehgal21
Level 10

For once try the steps i have given. I got stable system as of now. But my trust is still shaken up by poor r&d and support by Asus.

And yesterday's vid of new laptops getting bricked has been mind boggling. 

1st asus messed up amd cpu burning, then this laptop now corrupt bios bricking laptop via windows update. What's with their software department?

Anbby_ROG
Customer Service Agent

Regarding the screen flickering issue, we have a new driver is expected to be released before mid-August. We will verify this symptom on the new version as well.
Kindly keep an eye on the Driver information available on the ASUS official website. We regularly update drivers to enhance the user experience.

This is good news. Can you notify everyone here as soon as it comes out?

I agree…on another positive note, I’ve managed to get my rgb working again. In the settings, although it showed that the rgb was set to on when plugged in, I had to switch it off and back on again for it to start working. 🙂

Thanks a lot for the info...

Anbby_ROG
Customer Service Agent

I'd like to kindly remind everyone that we have released a new AMD Graphics Driver Version (V31.0.14038.6002) on our official website. You can download from here.
We appreciate your attention to this matter. Hope this update will provide you with a better user experience. Thank you.

I've installed it for days, no screen flickering so far. Thanks so much.

Onenissue is auto update. Win 11 keeps updating drivers via updates. Should that be allowed after we install these drivers?

I can hereby confirm no more flashes :).