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Asus x571GT Laptop Suddenly Shuts Down

Level 7

I have the same problem described here:

I had this problem a while ago. The battery also no longer held a charge and I replaced the battery and charger.
It seemed to be resolved, but now the problem has returned.
Can anyone help with a permanent solution other than changing the battery and charger every couple of months?


Customer Service Agent

Hi @Mr_Lereno ,

Since you mentioned that you have replaced the battery and power adapter, please provide the product serial number and the RMA number for the battery replacement via private message. I will further investigate your repair case. Thank you.

Hi @Anbby_ROG 
Thanks for the answer, but I changed the battery myself.

Customer Service Agent

Hi @Mr_Lereno ,

Due to our inability to confirm the stability of non-original components, we recommend that you take your laptop to a nearby service center for further hardware testing. Thank you.

Hi, @Anbby_ROG .

I understand, but the problem started with all the original components. This leads me to believe that the problem will not be with the replaced parts. Thanks.

Customer Service Agent

Hi @Mr_Lereno ,

Thank you for your reply. 

We recommend that you take your laptop to an authorized service center for further comprehensive hardware diagnostics to identify the actual issue. Thank you.

Hi @Anbby_ROG ,

Thanks. I have already sent information about the problem and am waiting for instructions.