09-20-2025 11:25 PM
I have set make my device sleep after and turn my screen off after certain minutes it does not work. I left it to recommended as well but nothing.
Need help with this.
09-22-2025 12:44 AM
@ROGn7csqjtt59zq
It’s possible that a background program is running and preventing the laptop from entering sleep mode.
Please make sure your laptop’s BIOS and system are both updated to the latest version. We recommend restarting the laptop to check if the issue persists.
Alternatively, go to Device Manager, uninstall the display adapter, and then reinstall the graphics driver provided on our website to verify.
Thank you.
09-25-2025 10:04 AM - edited 09-25-2025 10:11 AM
No background process. Latest updates.
Tried the alternative but still same issue
09-25-2025 07:37 PM
@ROGn7csqjtt59zq
To ensure whether the issue is caused by a system malfunction, we recommend backing up your data and then restoring the system before using it again for further confirmation.
[Windows 11/10] How to Reset (Reinstall) the Operating System
Sorry for any inconvenience it may be caused.