Asus Strix G16 Freezing Problem

[toothlessfrv]

i have asus rog strix g16 rtx 4060 i7 13th 16gb ram , i bought the laptop like 7-8 months ago but im not using to much but i have a problem everthing is freezing like im studying on microsoft edge videos are freezing im surfing on the net its freeze im opening laptop and when im writing my password freeze i writing this and its freeze 2 times! i tried other browsers but nothing changed...when i used for gaming i never had a problem about gaming but when im studying or surfing its freezing.I updated everything( cpu driver , gpu driver all of them) im waiting answer asus please help !

[Anbby_ROG]

You mentioned that you have updated all the drivers. May I ask if you have tested using the display driver that has been verified by ASUS?

Additionally, please try testing in Safe Mode to see if the issue still occurs. This can help determine whether it is a system or software compatibility issue. Thank you.

[toothlessfrv]

yes the drivers are approved by asus.i tried in safe mode but the problem persists i get freezes when typing or watching videos.

[ZOOMaster]

I had the same exact problem, I even reset my laptop, open it, cleaned it (the fans and mother board0 I didn't found much dust thou) 
Version du BIOS/Date American Megatrends International, LLC. G614JV.331, 11-11-24
Mode BIOS UEFI
Product model Modèle ROG Strix G614JV_G614JV

[Zalevskiy]

Even if there are 50 complaints about the damned 331 bios, Asus won't take action, and the 331 firmware dump shows a support update value of none. This means that 331 is the final version and the most unstable version in the 2 years of using the laptop.

By the way, you write that everything is updated and freezes, but have you considered that the reason is actually in bad updates, even malicious? I'm still using the 2022-2023 drivers, which are closer to the production date of the board, and there are no issues, everything is very stable.

[ZOOMaster]

ohooo, genius! I always had this idea that they do this by purpose, however, no evidence yet.

by the way, where can I find this old drivers?

[ZOOMaster]

thank you for your help, very useful than this ripped support ,much love bro <3, as you said they re offering good hardware deals, but when it comes to software, this is my second asus and I got the same problem (if someone would ask, I would recommend to not buy unfortunately)  

[Zalevskiy]

I forgot to warn you! If you have a 331 bios and after installing the ISST driver, you get a BSOD, simply disable hd audio > disable in the bios settings. Once all the drivers are installed, update the ISST and Thunderbolt drivers and enable hd audio > enable again.

https://rog-forum.asus.com/t5/rog-strix-series/blue-screen-error-during-factory-reset-of-rog-strix-g...

[toothlessfrv]

but I didn't understand this part.

[toothlessfrv]

I want to make sure I understand correctly, the problem is related to the bios version, I will try the application in the link you sent as a solution and I will get back to you.