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ASUS SELLS PC'S WITH MALWARE ROOTKIT IN UEFI/BIOS - BAD PC BUY

A-SUSpectPChit
Level 7

Purchased the Asus G15 ga503qr a while back, for some gaming and media production software. Laptop was sold as a gaming PC, but classified as workstation (media creation.) Now everybody ranted and raved about building pc's Nvidia this AMD, well I know laptops are limited to desktop, but for the specs being years ahead of friends build and even my iMac 2009,

I'VE NEVER OWNED SUCH A PIECE OF ****** BEFORE IN MY 25 YEARS OF pc's. I've spent countless hours over the last 2-3 years optimizing what clearly was broken from the beginning. I've never once efficiently completed any of my work on it without heating up to the point you have no choice but shut it down, with the fans running louder than a ****** helicopter and everyone's looking at you like whats with that thing. Gaming is a joke to attempt, you fix the fans then, it's the GPU acting up you fix the GPU then ASUS bloatware comes back, you remove the bloatware then you have random unknown processes popping up in the task manager and services. You remove what you can of non system dependent server and remote network programs just so you can get back to running a simple app like paint3d or a basic ass video editor from photo legacy because, premiere pro is out of the question. You dare open web browser it the mix of this and your asking for 3rd degree burns and blown ear drums, and frustration of watching $2000 animations move slower than a checkpoint in The Oregon Trail floppy disc. I kid you not my 2009 iMac with an intel core duo 2.4ghz and nvidia rtx 9000 out performs a 2021 Asus and I barely shut it down in 15 years of owning it running FL Studio, Final Cut Pro and Photoshop. 

  • AMD 

So after all the pain and suffer on phone with AMD for support on getting the CPU and GPU tuned in like $2k should be, they don't know ****** just uhh download this update oh no its microsofts updates doing it (which i agree to a degree) Now Nvidia i got nothing bad to say about, never had software issues with updates, poor performance or headaches.

  • MICROSOFT

On the phone with Microsoft, addressing ramped apps consuming more of a pc i paid for, BSOD's, every other week and verifying true microsoft software and files of which they have no ******in clue theyre only taught 2 things 1. Try and remotely access your pc to "HELP" (when all they know is....) 2. Restore Windows. 

  • ASUS 

   On the phone with Asus, that sounds like a OS issue call Microsoft, or that's Hardware issue call AMD, which I understand, but I see Asus on my box, screen and flooding the task manager with garbage apps that serve no purpose other than telemetry and spyware. Well we can take a look at it just send it to god knows where and there will be a $80 min charge and some bull****** about they'll fix it and won't return it until you pay......

Well this all ties into how I've never had optimal performance with the PC (except for hour or so with fresh re-installs which is like twice a week.) that I have suspected Malware infection, that Microsoft suggested 100 times a clean install would fix, but same issues always resurrected shortly, calling back explaining what I now understand to not only be ROOTKIT UEFI/BIOS MALWARE, but the reason it was able to imbed itself unlike all the pc genius cyber boys like to say "is rare and unlikely" is ASUS AMONGST THE TOP OF MANY MORE AND AMD AS WELL HAVE BEEN DISTRIBUTING COMPROMISED PC'S AND HARDWARE WITH BOOTSTRAP MALWARE IMBEDDED IN THE MOTHER BOARDS, CMOS, RAM & OTHER MEMORY UNITS. FROM MY UNDERSTANDING (WITHIN PORPORTION) THE MEMORY CHIP OF A CALCULATOR IS ENOGUH TO STORE THE BOOTSTRAP SCRIPT TO REACTIVATE MAKING IT VERY DIFFICULT TO PINPOINT AND DISPERSES THROUGH SYSTEM, REGISTRY, ADOPTING NT USER AND NEUTRALIZES YOUR ANTIVIRUS TO THE POINT EVERYTHING SEEMS FINE AND MOST DON'T EVEN SUSPECT THEIR PC IS INFECTED. 

I KNOW I KNOW SOUNDS CRAZY, keep an eye on your performance dips, network activity, energy consumption, event logs, unhide system files and keep an eye on the hidden user accounts, run netstat commands, open files commands and more with AI guarantee these increase, and harder to notice..

WILL NEVER BUY ANOTHER ASUS PRODUCT, DUE MY EXPERIENCE AND HAVING SOME OF THE HIGHEST CASES OF SELLING PREINFECTED SYSTEMS. AMD IS MOST LIKELY ON THAT LIST WITH POOR CUSTOMER SERVICE AND FAULTY PRODUCT RELEASES. MICROSOFT, WAS OFF THE LIST 20 YEARS AGO ALL THESE COMPANIES ARE GARBAGE  💩

LET ME KNOW WHAT YA THINK, WHILE I KEEP DIGGING AT THIS INFECTION 😷

375 Views
9 REPLIES 9

Bogus5
Level 12

If the rootkit is sewn into the system BIOS, your battle is doomed to failure, as the rootkit is loaded every time the computer boots.

C-V-N
Level 12

Anbby_ROG
Customer Service Agent

Hi @A-SUSpectPChit ,

I'm sorry to hear that you're feeling very frustrated with your Asus G15 laptop and suspect that it may have been infected with malware.
When it comes to performance issues, it's important to first determine whether the problem is caused by hardware or software. Given the complexity of your situation, both hardware and software components could be contributing to the problem. Common hardware issues that can affect performance include overheating, faulty components, or insufficient hardware resources. On the other hand, software issues such as incorrect drivers or system abnormalities can also impact performance. Please try using MyASUS to check for any hardware issues, such as overheating, faulty RAM, or GPU problems.
Regarding your suspicion of a UEFI/BIOS malware infection, please ensure that after performing a clean installation, you use legitimate installation media and follow the correct procedures for installing and updating drivers. This information is provided for your reference. Thank you.

Please tell me what steps ASUS has taken so that there is no possibility of unauthorized tampering with the BIOS from the computer operating system ?
BIOS update convenience and security do not walk the same paths !

MasterC
Community Admin
Community Admin

Do you have a case that requires an immediate investigation? Which laptop do you have?

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Yes, but on a different matter, however, I am concerned about this kind of information, especially since the topic has already been noted by the media, where you can find information that the above issue may affect the UEFI of ASUS and Gigabyte.

MasterC
Community Admin
Community Admin

Can you elaborate on what you've found that is of great concern? And what exactly do you want us to investigate? Which product?

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

In this particular case, write not to me, but to the author of this thread.
On the other hand, I created a thread about the temperature of the cores on the i9-13980HX and so far no meaningful answer.

MasterC
Community Admin
Community Admin

Here are some ways to enhance security and stay protected. Every UEFI BIOS update is tested with Secure boot enabled. Considering all the precautions (such as Secure boot - enabled by default at the factory which supports the bit-locker mechanism) taken by both Microsoft and ASUS ROG, it is highly unlikely that anyone is affected by rootkit malware. However, if you have any evidence at all that suggests otherwise, please share with us and we will investigate promptly. Thanks.

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin