ASUS ROG Zephyrus M16 randomly rebooting

[vhfgama]

Hi everyone,

I’ve been struggling with my ASUS ROG Zephyrus M16 laptop, which has been rebooting unexpectedly. It's already out of warranty. I noticed it was overheating, so I replaced the CPU liquid metal with thermal paste and did the same for the GPU. This lowered the temperatures by about 25% to 30%, but the random reboots persist, occurring even at temperatures between 113°F and 140°F (45°C to 65°C). After the first random reboot, subsequent reboots happen right after completing the initial reboot.

The Laptop specs are:

• I9 13th gen, 4070 RTX, 16gb, 1tb ssd, Windows 11;

• Fans are clean and working pretty well;

• In safe mode, the problem doesnt happens;

• The event viewer shows the code 41;

• Already reinstalled windows and drivers;

• BIOS is updated (313).

[Anbby_ROG]

Have you tested using the display drivers verified by ASUS? 

Additionally, could you confirm if you have connected any external monitors or other devices? Thank you!

[vhfgama]

Could you please show me the drivers which are verified by ASUS? I just dont know how to install them, since the laptop doenst stay on. I'm not currently using any other devices.

[Anbby_ROG]

It is uncertain whether the laptop model is GU604V (as the SSD and RAM specifications seem to differ). 

If your laptop is GU604V, you can download the verified display driver from this website. 

Alternatively, you can enter the laptop model through download center to find the required display driver. The above information is provided for your reference.

[vhfgama]

Drivers updated, but witthout sucess.

[Anbby_ROG]

Based on your description, have already reinstalled the system for testing, but the reboot issue persists. Since there was an overheating issue with the device before, we recommend that you send the device to the local service center for further hardware diagnostics to identify the problem. Thank you.